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Frequently Asked Questions
How do I reach customer support?
You can contact us via the "Contact Us" form or email us at support@thatgirlclub.com.
What is your support team’s response time?
We aim to respond within 24-48 hours.
Why can’t I log in to my account?
Ensure you’re using the correct OTP or Google login credentials. If issues persist, contact support via the form.
Can I cancel or modify my order?
Order changes are possible only before shipment. Log in to "My Orders" to check the status, or contact support for help.
How can I track my order?
Log in to "My Orders" and click on the order to view its status.
What is your delivery timeline?
Orders are delivered within 3-7 business days.
My order is delayed. What should I do?
Check your order status under "My Orders." If unresolved, contact support.
How do I initiate a return?
Log in, go to "My Orders," and click "Create Return" for the respective order.
What is your refund process?
Refunds are processed within 7-10 business days after the return is inspected and approved.
How are TG Coins earned?
For every ₹1 spent, you earn 1 TG Coin. Coins are credited after the 7-day return window closes.
How do I redeem TG Coins?
During checkout, apply your TG Coins balance to avail discounts.
How can I report a defective product?
Use the "Contact Us" form with your order ID and clear photos of the defect.
How can I provide reviews for products?
Share your feedback via the "Review" form under the "Orders" section.
How can I reach customer support?
Use the "Contact Us" form on our website. Fill in your details, and our team will get back to you shortly.
Can I directly speak to a customer service representative?
You can request a callback through the "Contact Us" form or email us at support@thatgirlclub.com for assistance.

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